How to Check and Pay Your Electricity Bill Online

Every distribution company publishes bills online against your fourteen-digit reference number, printed at the top of any previous bill. Save that number in your phone; it is the key to everything else.

Finding your bill

Every distribution company publishes bills online against your fourteen-digit reference number, printed at the top of any previous bill. Save that number in your phone; it is the key to everything else.

Duplicate bills can be downloaded and printed if the paper copy never arrived, and the due date is not extended because of postal delay.

Paying safely

Mobile banking apps, internet banking, ATMs and authorised agents all accept utility payments. Keep the transaction receipt for at least two billing cycles.

Pay at least a day before the due date. Late payment surcharges apply from the date printed, regardless of when your bank posts the transfer.

Disputing an inflated bill

Compare the meter reading printed on the bill against your actual meter. If they differ, file a complaint at the subdivision office with photographs of the meter and the bill.

Detection bills and average billing during estimated-reading months are the two most common causes of a sudden spike, and both are contestable.

Key takeaways

• Finding your bill
• Paying safely
• Disputing an inflated bill
• Verify anything time-sensitive with the official source before you act on it.

This guide is written for a general Pakistani audience. Rules, fees and prices change; treat the numbers here as a starting point and confirm the current position before making a decision.